Screenshot your subscription status page the moment you notice the issue — some services show your history, and it can disappear or change.

If you never got a cancellation confirmation email, that's worth mentioning explicitly — it's often the crux of these disputes.

A card issuer will sometimes flag a merchant for a recurring unauthorized charge pattern if you mention this isn't the first time — worth noting if true.

How to Dispute a Subscription Charge (Netflix, Spotify, and Others)

Subscription charges are usually the easiest kind to dispute successfully, because the paper trail — when you signed up, when you tried to cancel — is usually clear. Here's how to handle it.

Whether you're calling it a refund request, a chargeback, disputing the charge, or just contesting it, the steps below are the same.

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Step 1

Check your account settings for the actual subscription status

Before anything else, confirm whether you're still actually subscribed. A lot of disputed subscription charges turn out to be a cancellation that didn't fully process, or a separate free-trial-to-paid conversion you missed.

Step 2

Cancel it properly first, if you haven't

This stops the bleeding — get today's date on record as when you canceled, so any future charge is unambiguous.

Step 3

Contact support with the specific charge and date

State when you believe you canceled, with any confirmation email you have, the charge you're disputing, and the refund you're requesting. Most subscription companies will refund a clearly-after-cancellation charge without a fight.

Step 4

If they refuse or don't respond, dispute with your card issuer

Bring the same facts: your cancellation date or confirmation, the charge date and amount, and what you're asking for.

Tips that help

•Screenshot your subscription status page the moment you notice the issue — some services show your history, and it can disappear or change.
•If you never got a cancellation confirmation email, that's worth mentioning explicitly — it's often the crux of these disputes.
•A card issuer will sometimes flag a merchant for a recurring unauthorized charge pattern if you mention this isn't the first time — worth noting if true.

Don't want to write it yourself?

Describe what happened and FixACharge writes the dispute letter, email, and evidence checklist for you.

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A self-help document tool, not a law firm. We can't promise refunds or provide legal advice.